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Returns & Exchanges

Returns

We will gladly offer an exchange or refund on any full priced product within 14 days of original purchase date. Items received outside of this time period will not be accepted. Please ensure you contact FABRIC directly at online@thisisfabric.com to inform us of your intention immediately, so we know to expect your package, and if available, can put aside the correct size for you.

Returns may be made via the FABRIC online store:

FABRIC online store
C/O FABRIC.
2C Commerce Street.
The Pavilions, Britomart,
Auckland, 1010

Or handed over at FABRICʼs physical stores to be passed onto the online team.

Items must be unworn and in original condition with designer garment tags attached and all original packaging including boxes, tissue paper, etc. Damaged, worn, Laundered or altered garments will not be accepted and will be returned to the customer. Shipping costs to return an item/s will be at the customers expense unless the item is faulty. Shipping and handling charges are not refunded unless the original item was incorrect or faulty. Once an order has been placed you can not cancel the order as goods are often shipped the same day. If you wish to receive a refund, you will be refunded the value of the item at the time of purchase. Any refunds will be made back to the original means of purchase within 5 working days. These terms and conditions apply exclusively to the FABRIC online store and not at any of FABRICʼs physical stores.

Sale items

There are absolutely no refunds or exchanges on sale items. All sale purchases are final.

Shoes

Shoes must be returned in original condition, unworn, with no wear on the soles. All original packaging must also be returned including the shoebox, swing tags, tissue paper and authentication certification (if supplied). Please ensure the shoebox is well protected as it is considered part of the product, therefore returns will not be accepted on items with damaged packaging.

Swimwear, Jewellery, Bags & Accessories

Swimwear, jewellery, bags, fragrances & accessories (excluding footwear) may not be returned or exchanged unless the item is faulty.

Exchange process

If your item does not fit we will gladly exchange it for a different size if we have one available. If we do not have an alternative size in stock, we will offer you an exchange for another item. All exchanges are based on stock availability. Exchanges may be made via the FABRIC online store or at any of FABRIC’s physical stores with your proof of purchase. Items must be unworn and in original condition with designer garment tags attached and all original packaging including boxes, tissue paper, etc. Damaged, worn, laundered or altered garments will not be accepted and will be returned to the customer. Please note that we do not cover return shipping costs on exchanges, therefore an additional shipping charge will need to be charged.

Refund process

If a suitable replacement isn't available and you do not wish to exchange or another item, we can refund you for your online store purchase. When we have received your return, your refund will be processed in your original form of payment within 5 working days. You will be notified via email to the address listed on your account when this transaction has taken place. Refunds processed to an international credit card will be done so using the exchange rate on the day the refund is processed. Please note that your bank may require additional days to process and post this transaction to your account once they have received the information from the FABRIC online store. Shipping and handling charges are not refunded unless the original item was incorrect or faulty.

Faulty items

If your item is faulty you may return it. Please contact us as soon as you discover the fault or inaccuracy. Once we receive the item we will repair, replace or refund the item/s within 10 working days of receipt. If the item is faulty we will cover all shipping costs for the replacement or repaired item. In the event that the repair or replacement will take longer than 10 working days, we will advise you of the particular circumstances and likely time frame for return.

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