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Returns & Exchanges

Returns

We will gladly offer an exchange or refund on any full priced product within 14 days of original purchase date. Items received outside of this time period will not be accepted.

Please ensure you contact FABRIC directly at support@thisisfabric.com to inform us of your intention immediately, so we know to expect your package. Please also include a note in your return package stating your intentions for your return, to help us speed up your return.

Please send your return to us at the FABRIC online store:

C/O FABRIC
2C Commerce Street.
The Pavilions, Britomart,
Auckland, 1010

Returns can also be handed over at our Britomart store to be passed onto the online team.

Items must be unworn and in original condition with designer garment tags attached and all original packaging including boxes, tissue paper, etc. Damaged, worn, laundered or altered garments will not be accepted and will be returned to the customer.

Shipping costs to return an item are at the customers expense, unless the item is faulty. Shipping and handling charges are not refunded unless the original item was incorrect or faulty.

Once an order has been placed, you can not cancel the order as goods are often shipped the same day.

FABRIC is not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number.

Sale items

There are absolutely no refunds or exchanges on sale items. All sale purchases are final.

Shoes

Shoes must be returned in original condition, unworn, with no wear on the soles. All original packaging must also be returned including the shoebox, swing tags, tissue paper and authentication certification (if supplied). Please ensure the shoebox is well protected as it is considered part of the product, therefore returns will not be accepted on items with damaged packaging.

Swimwear, Jewellery, Bags & Accessories

Swimwear, jewellery, bags, fragrances & accessories (excluding footwear) may not be returned or exchanged unless the item is faulty.

Exchange process

If your item does not fit, we will gladly exchange it for a different size if we have one available. If we do not have an alternative size in stock, we will offer you an exchange for another item. All exchanges are based on stock availability. Exchanges may be made via the FABRIC online store or at our physical store, with your proof of purchase. 

Refund process

If a suitable replacement isn't available and you do not wish to exchange for another item, we can refund you for your online store purchase. When we have received your return, your refund will be processed in your original form of payment within 5 working days. You will be notified via email once your refund has been processed.

Refunds processed to an international credit card will be done so using the exchange rate on the day the refund is processed. Please note that your bank may require additional days to process and post this transaction to your account once they have received the information from the FABRIC online store.

These terms and conditions apply exclusively to the FABRIC online store and not at our physical store.

Faulty items

If your item is faulty you may return it. Please contact us as soon as you discover the fault or inaccuracy. Once we receive the item we will repair, replace or refund the item/s within 10 working days of receipt. If the item is faulty we will cover all shipping costs for the replacement or repaired item. In the event that the repair or replacement will take longer than 10 working days, we will advise you of the particular circumstances and likely time frame for return.

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