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Shipping & Delivery

General Shipping Information

We strive to make the following shipping promises:

  • Order before 2pm and we will strive to ship the same day (Monday to Friday).
  • Order after 2pm and we will lovingly package your purchase to be sent first thing the next day (Monday to Friday).
  • Weekend orders will be sent first thing Monday (if not sooner).
  • For our friends in Australia, we offer next day shipping and this should be with you within 1-2 days.
  • For our friends overseas we will ship the next day so you can track your parcel all the way to your door.

When your order is shipped, we will email you confirmation and your tracking number. Please be aware that if you place an order over a weekend or public holiday that your order will not be processed until the next business day.

Unfortunately deliveries can not be made to a PO Box. Please supply us with a physical address such as a workplace at which there will be someone present to sign for your item during normal business hours (9am - 5pm weekdays). We require a signature for any goods delivered, at which point responsibility for your purchased item(s) is transferred to you. We take no responsibility for charges or delays at receivers end as this can vary depending on the rules of customs in each country. Nor can we be responsible for any delays caused by customs clearance.

Click and Collect

Simply choose to collect your purchase from our flagship store when you check out. We are located at 2C Commerce Street, the Pavilions, Britomart, Auckland Central.

Customs Information

Title for shipped merchandise will pass to you upon our delivery to the carrier. Depending on the destination and product you may have to pay additional taxes or import duties. FABRIC is not responsible for any additional taxes or duties incurred by your country.

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. When ordering from FABRIC, you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods. Customs policies vary widely from country to country; contact your local customs office for more information.

New Zealand

Orders over $500 (Courier Post)
1 – 3 Business Days

FREE
Orders under $500 excluding books (Courier Post)
1 – 3 Business Days
FREE
Store Pickup  - Auckland Only FREE
Australia
Orders over $200 (DHL Express)
2 – 3 Business Days
FREE
Orders under $200 (DHL Express)
2 – 3 Business Days
$20
Rest of World
Orders over $200 (DHL Express)
3 – 5 Business Days
FREE
Orders under $200 (DHL Express)
3 – 5 Business Days
$20

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